Terms & Conditions

1 - Definition

Last updated: 13 October 2026

The terms used throughout correspond to the following-

'RV Rentals' relates to Tamsquared Limited T/A RV Rentals.

'Driver/Hirer/Guest' relates to the person(s) named under the terms of the Rental Agreement.

'Motorhome' relates to the vehicle which has been hired under the terms of the Rental Agreement and any substitution vehicle that has been supplied under those terms. All items supplied with the vehicle including but not limited to toolkit, spare wheel or tyre inflation kit, fire extinguisher, first aid kit, vehicle documentation and any items supplied as part of the standard vehicle inventory.

'Rental Agreement' relates to the hire documentation as signed by the hirer on collection of the vehicle detailing the hire period as well as the full details for the hirer and vehicle.

'Rental Period' relates to the date and time of collection to the agreed date and return time and the time that the hirer legally has possession of the vehicle unless previous contact with RV Rentals has been made and agreed to return at a time not stated on the Rental Agreement.

'Security Deposit' is the amount held at commencement of hire for any purpose as listed under section 8 - Security Deposit.

2 - Driver Qualification

The hire of a Motorhome from RV Rentals, is subject to the hirer and any additional drivers meeting the following conditions-

Drivers holding a UK driving licence must be aged 23–75. Drivers holding an EU driving licence must be aged 25–69. Eligibility for drivers holding other licences must be confirmed by RV Rentals before booking. All drivers must have held a full driving licence for a minimum of 2 years and must meet the criteria set out below.
Must hold a Full Category B driving licence with entitlement to drive vehicles up to 3500kg MGVW.
Holders of a UK photocard driving licence must be able to produce a DVLA Check code.
Must not have any physical or mental defects or infirmities or any other medical condition that is required to be disclosed to the license issuing authority.
Must not have had any insurance declined, policy cancelled, special terms imposed, or renewal refused.
Must not have any more than 6 points on their licence for minor offences such as speeding.
Must not have been disqualified from driving within the last 5 years.
Must not have been convicted of any offences relating to endorsement codes AC, BA CD, DD, DG, DR, IN, LC, MR, MS40-90, NE99, TT99, UT, XX99.
Must not have been involved in more than one at fault motor claim in the past 3 years and may require referral if costs exceeded £5,000.
Must not be engaged in any of the following acts, occupations or professions:
Hawking or general dealing (market trader, merchant, second hand dealer, etc...).
Scrap merchant, vehicle dismantler or breaker.
Professional entertainment or professional sports.
Jockey or person connected with racing of any sort.
Professional gambling (other than as a clerical worker).
Courier services, express mail or parcel delivery, the fast-food industry (including food delivery), motor factors, wholesale, or daily newsagent deliveries where the vehicle is for business use.
Service Personnel born outside of the United Kingdom.

3 - Insurance

Fully comprehensive insurance cover is included for the hirer of the Motorhome providing the hirer meets the conditions as set out in Section 2 - Driver Qualification.

There may be up to 3 additional drivers added to the rental agreement, providing they meet the conditions as set out in Section 2 - Driver Qualification and the additional driver fee of £10.00 per day per driver is paid or value pack is purchased.

3.1 - The insurance only covers damage to the exterior of the motorhome in the event of any accident with a 3rd party or property and excludes 'roof and underside damage' which is deemed as wilful negligence.

Interior furniture and fittings as well as any additional hireable extras/items included under the terms of the Rental Agreement are not covered for any loss or damage, these items will be charged at a cost of replacement and any related costs associated with the replacement, unless it is in direct relation to damage caused by an accident.

3.2 - The insurance is only valid for the period shown on the Rental Agreement. Any return later than that shown on the Rental Agreement or allowing a person that has not been named on the Rental Agreement to drive, will invalidate the insurance cover, and constitute a traffic offence under the Road Traffic Act in which the driver and/or hirer will be liable to prosecution. In the event of the insurance being invalidated, the hirer/driver accepts that they are liable in full for any damage to the motorhome, personal injuries, third party property as well as any other related liabilities after the expiration time of the insurance cover. An additional surcharge will also be applied to the hirer at a rate of £50 per hour for the first 3 hours or part thereof then an additional day's rental cost thereafter. Any additional cost incurred by RV Rentals will also be re-charged in addition to the surcharge.

3.3 - In the event that it is discovered that the hirer/driver does not meet the criteria set out in Section 2 - Driver Qualification, the insurance cover will be invalidated, and RV Rentals will hold the hirer liable for all fines, losses, damages, and other costs.

3.4 - The hirer shall be responsible for any and all of RV Rentals uninsured losses which may arise as a result of the hire.

3.5 - During the period of hire, the hirer/drivers agree that the Motorhome shall not be-

Driven outside of Scotland, England or Wales unless given express permission and paid any relevant insurance charges.
Driven in a manner that is not cautious, prudent, or normal, or which could cause damage.
Driven on any unsealed or unauthorised roads or in an area that is designated as prohibited.
Driven on any beaches or in any salt water.
Driven by a person that is deemed to be unfit to drive through consumption of alcohol or drugs or where the legal limit of the blood alcohol level has been exceeded.
Driven by any person(s) not being named on the Rental Agreement at the commencement of the hire.
Driven by any person who has given a fictitious or false name.
Left unattended while being unlocked.
Left with the keys in any area of the vehicle.
Used for travel to rock festivals or unauthorised sporting events.
Used for any illegal purpose or for any speed trials, race, rally or contest.
Used to propel or tow any vehicle or trailer.
Used to carry any passengers or property for hire or reward.
Used to carry more passengers than is permitted by any relevant authority by exceeding the amount of fitted seatbelts.
Used to carry volatile liquids, gasses, explosives or other corrosive or inflammable material.
Used otherwise in accordance with the terms as stated and agreed under this Rental Agreement.
Used in the course or furtherance of a crime or as a means of escape from, or avoidance of lawful apprehension.
Used in any other unlawful manner.

3.6 - During the period of hire, the hirer is responsible for the following-

Keeping the motorhome under their control throughout the hire period.
Ensuring the vehicle is locked when unattended.
Keeping the keys safe at all times. All costs to replace lost or damaged keys will be the responsibility of the hirer. 1 set of keys is given to the hirer at the start of the rental. Duplication of the motorhome keys is expressly prohibited.

3.7 - In the event of more than one claim being presented, the hirer accepts that they are liable for the excess amount for each and every incident. The CDW/75 % Liability reduction is only valid for the first claim, in the event of any subsequent claims, the full excess amount will be payable per incident.

3.8 - Claims involving 3rd parties also have the excess payable per incident, until re-imbursement has been received from the 3rd party insurers, after which time the amount will be returned. RV Rentals cannot be held responsible for the time that insurance claims take to be settled.

4 - Bookings

Enquiries can be made using the online enquiry form on the website, by email to [email protected] or by calling 0131 287 3080

A 20% non-refundable deposit will be required to confirm the bookings made more than 28 days in advance. This deposit will be deducted from the total hire charge.
Full payment will be required to confirm bookings made less than 28 days prior to hire start date.
If a selected vehicle or selected dates are no longer available, alternatives will be offered before confirming the booking.
A booking is only confirmed once payment has been taken and the customer has received a booking confirmation.
All outstanding hire balances must be paid no later than 28 days prior to collection. If a booking is not paid in this time it will be cancelled and the 20% deposit will be non-refundable.
Payment of the booking deposit states that you have read and agree to all the terms and conditions as stated herein.
All payments for rentals must be paid by credit or debit card only.
Any changes to the rental booking including changing dates or vehicle type will be charged at £50.
All payments are made in GBP. RV Rentals cannot be held liable for any fluctuations in the exchange rate or for any charges applied by the payment provider.
The customer must inform RV Rentals if they wish to take the motorhome off of mainland UK and pay the additional charge for doing so.
Republic of Ireland and Mainland Europe - £10.00 per day
VE103B (Vehicle on hire certificate) must be supplied to guest on collection of Motorhome for any hire involving European travel

5 - Cancellations

In the event of a cancellation by RV Rentals, the full paid amount will be refunded. We are unable to pay for any consequential losses for pre-booked services such as, but not limited to, campsites or ferry crossings. You should take out additional travel insurance to cover you in these events.

RV Rentals are not liable to find an alternative motorhome from elsewhere but will assist where we can.

In the event of cancellation by our guests the following fees will apply:

Within 24hrs of booking – Full refund
More than 28 days before the start of the hire – 25% of the total hire charge. The cancellation charge is 25% of the hire charge, even though the booking deposit is 20%.
Between 14-28 days before the start of the hire – 50% of total hire charge
14 days or less or in event of no-show – 100% of total charge

All cancellations must be submitted in writing to [email protected]

It is strongly advised that hirers take out their own insurance against any unavoidable cancellations. RV Rentals cannot be held responsible for any events deemed as Force Majeure, including but not limited to pandemics, adverse weather conditions or other events out-with our control.

6 – Collection of Motorhome

The collection of the motorhome is between 2pm and 4pm. This is to allow for cleaning and preparation from the previous hire.

6.1 – On collection of the motorhome, the main hirer/driver must present the following:

Credit or Debit Card in Main Driver/Hirers name for the payment of the security deposit

On collection of the motorhome, all drivers must present the following:

Full driving licence held for a minimum of 2 years

If an International Guest:

Passport and Utility bill or Bank statement dated within 3 months of hire date

If a UK Resident:

Passport and Utility bill or Bank statement dated within 3 months of hire date
OR
2 Utility bills or Banks Statements dated within 3 months of hire date
PLUS
Your DVLA Check Code or Printed Counterpart (See below)

If you have a UK driving licence, we are required to check the counterpart of your driving licence which is stored on the DVLA website. To do this, you will need your national insurance number, driving licence number and postcode.

UK driving licence holders can also log in to the DVLA website in advance (https://www.gov.uk/view-driving-licence) and receive a check code which will allow us to view your counterpart.

Alternatively, you can access the DVLA website yourself and print the counterpart of your driving licence within 48 hours of check-in and present it at the depot.

We are unable to insure you to drive any of our vehicles if we are not able to check your counterpart driving licence details.

Failure to supply the required documents will be deemed as the customer no longer wishes to rent the motorhome and there will be no refund due.

The hirer accepts liability for all drivers of the motorhome and it is their responsibility to ensure that no one other than those stated on the rental agreement, having met the driver eligibility requirements as stated by the insurance company, are permitted to drive.

6.2 - The hirer acknowledges delivery of the motorhome and the contents free from any defect or damage and complete other than as specified by RV Rentals. The hirer is advised to check the motorhome thoroughly before leaving the hire depot and any existing damage is recorded on the signed Vehicle Condition Report.

6.3 - RV Rentals will endeavour to have your motorhome ready for the collection time stated, however, are unable to guarantee that it will be ready due to unforeseen operational issues. In the event that the motorhome is not ready at the stated collection time, RV Rentals are under no obligation to offer any refunds or a revised return time nor any compensation for pre-booked ferries/events etc. The motorhome must still be returned at the stated time.

6.4 - Motorhome keys and control. The hirer will be issued with one set of keys at the start of the rental, it is the hirers responsibility to ensure they are kept safe at all times.

6.5 - The hirer is responsible for ensuring that seatbelts are worn by all passengers in the manner they were designed for.

6.6 - RV Rentals will not be responsible for any third-party damages or claims in connection with or as a consequence of any accident or breakdown.

6.7 - Every effort is made to ensure the hire motorhome is in a roadworthy and safe condition before the commencement of the hire. The company shall not be liable for any consequences arising from any defects or mechanical failure of the motorhome which all reasonable precautions have been taken to prevent such occurrences.

6.8 - The motorhome is provided with a full tank of fuel. It is the hirer's responsibility to refuel the motorhome while on hire and prior to returning to RV Rentals.

6.9 - A full gas cylinder is supplied with the motorhome. If additional gas is required, it is the hirer's responsibility for the cost.

6.10 - The hirer is responsible for checking the oil and water levels of the engine on a daily basis and any other necessary motorhome components such as, tyre pressures/condition etc.

6.11 - The hirer is responsible for the payment of any toll road charges as defined by the toll road authority.

7 - Substitution of Motorhome

RV Rentals will do everything to provide the motorhome as booked, however, in any instances out with our control, we reserve the right to offer a substitute vehicle subject to all the terms and conditions of the agreement. If the substitute vehicle is in a lower tariff, the difference of the rental costs will be refunded, if it is in the same or higher tariff, there will be no refund and no additional charge.

RV Rentals will not be held liable for any additional costs that may arise due to the substitution of the motorhome, this includes but is not limited to ferry crossings, campsite fees etc.

8 - Security Deposit

On collection of the motorhome, a security deposit equal to the amount shown under Rental Rates and Fees is required by credit or debit card. These funds will be pre-authorised and will only be accessed in the event of the motorhome not being returned in the same condition that it was rented in.

For any European travel, the security deposit will be £2500.

In the event that the conditions are not acceptable, the following charges will apply-

Cleaning Fee – Up to £200
Toilet Cassette Emptying/Cleaning Fee - £150
Smoking in Vehicle - £250
Late Return - £50 per hour up to 3 hours then full daily rate (whatever is more)
Damage Administration - £25
Parking Fines, Penalty Charge Notice and Toll Administration -£25
Refuel - £2 per litre plus £20 Admin Fee
Any damages/breakages found during the vehicle return inspection will be charged accordingly with an administration fee of £25.

Any parking, speeding or other actions that contravene the Road Traffic Act, that include but are not limited to bus lane contraventions, driving through traffic lights while they are at red or any other endorsable citation will be charged at £25 per contravention for administration purposes, this applies whether on public or private land.

All tolls are the responsibility of the hirer. Any unpaid toll charges will be subject to a £25 administration fee and will be deducted from the security deposit.

All payments are made in GBP, RV Rentals cannot be held liable for any fluctuations in the exchange rate or for any charges applied by the payment provider.

The security deposit will be held in case of any incidents with the motorhome. In the event of an incident occurring, the security deposit will be retained immediately, and a further authorisation will be required for the rental to continue.

9 - Breakdowns

All motorhomes supplied by RV Rentals are checked prior to the start of each rental. It is the hirer's responsibility to check the oil, water, and tyres on a daily basis to reduce the risk of breakdowns.

In the event of a mechanical breakdown, please contact the appropriate breakdown service for the vehicle-

Ford Assistance – UK – 0800 111 234 or 0203 564 4444
Ford Assistance – Europe – 00800 88776611 or +33 426298781

RV Rentals must be made aware of any breakdown at the earliest convenience either by telephone on 0131 287 3080 or by email to [email protected]

RV Rentals will reimburse the hirer for reasonable costs incurred up to £50 which must have a valid receipt provided on return. Any costs over £50 must be authorised by RV Rentals prior to the expenditure. Any costs not authorised will be at the expense of the customer.

RV Rentals will not be held liable for any additional costs incurred for hotels, replacement vehicles or consequential expenses as a result of any breakdown. If this is required, the breakdown service will arrange for overnight accommodation or onward travel. Any other costs should be presented to the appropriate service for re-imbursement.

Any breakdown that is deemed to be operator error, for instance, leaving the vehicle headlights on causing the vehicle battery to go flat, will be at the cost of the customer.

In the event a breakdown is caused by mis-fuelling, the hirer is liable for all costs incurred including draining and flushing the fuel system, any engine parts including seals that need replaced including the relevant labour charge due to the mis-fuelling along with a full tank of fuel.

Upon registering a breakdown with the associated breakdown agent, you become their customer and we have limited involvement but can assist in chasing up agents and where the vehicle has to be recovered to if necessary. The breakdown service will assist if accommodation or onward travel is required. Any costs incurred due to a breakdown should be presented to the respective breakdown service for re-imbursement.

If the breakdown agent has deemed the vehicle to be driveable, it is the hirer's responsibility to ensure the vehicle is returned back to RV Rentals Hire Depot by the date and time stated on the rental agreement.

10 – Accidents

In the event of the motorhome being involved in an accident, however small, the Incident Recording Form supplied must be fully completed including diagram drawn on the back.

The hirer participates as an insured driver under a comprehensive motorhome insurance policy.
The hirer agrees further to protect the interest of RV Rentals and the insurance company in the event of an accident during the hire term by:
Notifying the police immediately if there is property damage or if people are injured and in order to determine fault for insurance purposes.
Not admitting any guilt or liability.
Obtaining names and addresses of parties involved and witnesses.
Not abandoning the motorhome without adequate provisions for safely guarding and securing same.
Notifying RV Rentals immediately of any loss or damage occurring to the motorhome and of any fault. Please indicate if the motorhome is not roadworthy or is liable to cause danger to any person or property.
The motorhome should not be used until the damage has been repaired, corrected and fault determined.
The hirer is liable for any and all ‘overhead and underside damage’ however caused.
The hirer agrees to return to the RV Rentals depot in Broxburn at an earlier time than as per the original agreement if there is additional time required to return the motorhome to a rentable condition.
Incidents related to tyres including punctures are the hirer's responsibility, unless CDW or Value package is purchase by the hirer.
If a replacement tyre is required during the hire and the hirer has purchased CDW or Value package, RV-Rentals will reimburse the hirer up to £150 for the cost of a replacement on return.
If a replacement tyre is required during the hire and the hirer is using our standard liability, the hirer will be responsible for the cost of a replacement tyre.
In all tyre related incidents, The hirer will be responsible for sourcing a replacement tyre/fitter. If the fix and go kit is used, the replacement will also be charged to the hirer. We do not recommend that any of our guests replace punctured tyres at the roadside. Please contact Ford Assistance or a Local Qualified Garage.
Responsibility for damage to the contents of the motorhome while on hire lies with the hirer.
Personal possessions are not covered. The company shall not be liable for loss or damage to any property left, stored, or transported by the hirer or any other person in the motorhome either before or after the return to RV Rentals. The hirer hereby agrees to hold the company harmless from and indemnify RV Rentals against all claims based upon or arising out of such loss or damage. Hirers are strongly advised to take out holiday insurance.

11 - Return of Motorhome

The motorhome must be returned to the rental depot with personal items removed, interior cleaned, waste water drained and toilet cassette emptied between 9am and 11am as shown on the rental agreement (unless agreed and paid for in advance), failure to hand the vehicle back at the specified time will incur a charge of £50 per hour for the first 3 hours or part thereof after which an additional days rental cost will be chargeable. There is no grace period.

There is no refund for returning earlier.
On return, the motorhome will be given an initial check over to look for any apparent damage or missing articles, a full check will be carried out during the cleaning process. Any issues including cleanliness, damage, missing items, fuel etc, will be communicated prior to the charge being taken and an invoice supplied showing the costs of repair/replacement.
Please ensure that you have refuelled prior to returning otherwise re-fuelling will be charged at £2.00 per litre plus £20 admin fee.
The security deposit will be automatically returned by the card provider after a pre-set number of days, the pre-authorisation can still be finalised with any charges as noted. Providing we have not finalised any payment from the pre-authorisation, the held amount will automatically go back to your account balance. We have no control over the time it will take to appear back in your account. If you have not received it within 28 days after your return date, please contact us and we will assist where we can.

12 - Damage to the Motorhome

In the event that the motorhome is returned with damage, the cost will be charged at the retail price of the part plus the labour fee for fitting the replacement part.

Any damage to the bodywork will be sent to the bodyshop for assessment. Estimates can take up to 14 days to be prepared depending on how busy the bodyshop is. We have no control over this timescale. We will do a completion transaction for the full security deposit on return and refund the balance once the full and final estimate has been received.
If damage has occurred to the roof or underside sections, (the roof considered to be any area above the level of the windscreen), the hirer will be charged at the full cost of repair out with the terms of the insurance, damage to these areas is considered negligent and as such, is not covered by the insurance, these repairs can be in excess of £10,000.
In the event that diesel has been added to the water system, DO NOT RUN THE TAPS, return immediately to RV Rentals where they will empty the water tank out to prevent damage to the water system. In this case, the rental will be deemed to be cancelled with any costs incurred being charged to the customer. If the taps have been run, the cost of replacing the water system is £7,500 which is fully payable by the customer.
In the event that charges, including damage repairs and replacement exceed the level of security deposit paid, you will be charged any additional sum to cover this excess and that sum which will be due immediately at the end of the hire.
Any damage to the engine due to the fluids not being checked regularly or due to filling with incorrect fuel will be charged at the full cost of the repairs.
Any event that deems the vehicle unusable, will be liable for loss of use which will be charged at the appropriate daily rate in additional to the charges stated above.

13 - Pets

RV Rentals welcome well behaved dogs into our hire motorhomes which have been designated pet friendly. The intentions to bring a pet needs to be brought to our attention prior to the booking being confirmed to ensure a pet friendly motorhome is being offered. Our Pet fee is £50 per rental.

It is the responsibility of the hirer to ensure that any dog travelling in one of our motorhomes/campervans is properly restrained and that any soft furnishings are covered. Failure to cover cushions will incur an additional cleaning charge as shown in the above table. Any damage caused to the motorhome interior, inventory or extras caused by pets will be the full responsibility of the hirer.

If, in the event that a hirer has a pet which has not been disclosed, the Pet Fee of £50 will be applied to their rental.

13.1 - Pet allocation per vehicle-

There is a maximum allocation of pets in the motorhomes which are restricted as below-

Large sized breed - 1 dog
Medium sized breed - 2 dogs
Small sized breed - 2 dogs

It is the hirer’s responsibility to ensure that the motorhome is returned in the same condition as if there had not been any animals in the motorhome. If not, a cleaning fee will be applied.

14 - Mileage

Our motorhomes have no mileage restrictions and come with unlimited mileage as standard.

15 - Smoking

Smoking is strictly forbidden inside the motorhome, even with the windows open. Any infringement of this rule will incur a minimum charge of £250.

16 - Weather Conditions

RV Rentals cannot be held responsible in the event of any damage or inconvenience caused by inclement weather. This includes but is not limited to rooflights or windows being blown off.

17 - Customer Vehicles

RV Rentals will allow the hirer to park their own vehicle at our premises for the duration of the hire period. Parking is chargeable at £5 per day. Additional Vehicles can be parked on request. All vehicles are parked at the owner's own risk and the keys must be left with the hire team. A disclaimer will be completed by the hirer prior to leaving the depot.

18 - Availability

Although every effort is made to ensure that the reserved motorhome is available, at times due to operational issues out with our control, a suitable replacement maybe available. However, there may be circumstances where it is not possible for us to honour a reservation in which case all payments received by the company will be reimbursed and RV Rentals will not be held liable for any additional costs incurred.

19 - Changes to Terms and Conditions

We reserve the right to alter the rates and conditions at any time. We also reserve the right to refuse or cancel a hire to any person without warning or explanation. Additions to, or alterations of the terms of this agreement shall be null and void unless agreed upon in writing by all concerned parties.

Booking through the website or signing the Rental Agreement confirms acceptance of these Terms and Conditions.

20 - Ending the Agreement

RV Rentals will end the agreement immediately and repossess the motorhome is we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We will also end this agreement and repossess the motorhome if you do not meet any of the conditions of this agreement or have obtained the motorhome through fraud or misrepresentation, or the motorhome appears to be abandoned. If you are a company, we will also end this agreement immediately and repossess the motorhome if you go into liquidation or you call a meeting of creditors.

If we end this agreement, it will not affect our right to receive any money we are owed under the conditions of this agreement.

21 - Governing Law

This agreement is covered by the laws of Scotland. Any dispute may be settled in the courts of that country.

22 - Data Use

All customer details held by RV Rentals will only be used for the purposes of any rentals and will not be passed to any 3rd party unless it is directly connected to a rental, for example, the police, insurance company or for the processing of any charge notices that are received by the company.

Terms and Conditions last updated on 13 October 2026.